Job Overview
- Position: Services Support Associate – Contact Center
- Company: Deloitte
- Type of Job: Full-Time and Permanent
- Work From: Work From Office
- Location: Hyderabad, Telangana, India
- Experience: 0 to 4 Years (Freshers and those with work experience can apply)
- Eligibility: Any Graduate / Diploma (Recognized Board)
- Batches Eligible: 2022, 2023, 2024, 2025
- Type of Hiring: Direct Corporate Off-Campus Drive/Fresher Recruitment
Deloitte Freshers Hiring 2026
About Deloitte
Deloitte is considered to be one of the world’s leading professional services organizations. It is recognized around the globe as a “Big Four” company that provides high-complexity accounting and consulting services. The company’s members’ networks operate in over 150 countries and territories, offering their services to four out of every five Fortune Global 500 companies. Delivering market-leading audit and assurance, consulting, financial advisory, risk advisory, tax, and related enterprise services helps the company achieve its goals.
Deloitte’s offices in India are considered to be among the best, with infrastructure that can cater to the needs of the local technology hubs in Hyderabad, Bengaluru, Gurugram, Mumbai, and other cities. The company is known as a great place to work for, offering employees an inclusive environment, a clear career progression plan, and access to global learning resources. By joining the team in India, one can gain exposure to a truly multinational corporation, learn new skills, develop connections with business partners worldwide, and lay the foundation for a successful long-term career in the professional services industry.
About the Role
As a Services Support Associate – Contact Center, you will be providing frontline corporate service to internal Deloitte’s professionals and external enterprise stakeholders. Your work will be part of the shared services network, which means you can expect extremely high standards for interaction and swift resolution of any service-related queries according to corporate SLA’s.
What Will I Be Doing?
- First and foremost, as a contact center professional, you will be managing incoming corporate queries through multiple channels, including enterprise phone systems and messaging platforms, and addressing them in a timely and professional manner. You will also be handling web chat requests and email correspondence.
- Incident analysis and resolution falls under the primary mission of a Services Support Associate – Contact Center. You will be required to fully understand the context and cause of a problem and resolve it or find an appropriate workaround.
- All incoming and outgoing messages should be logged and tracked in ticketing systems (ServiceNow/Salesforce). You should have working knowledge of ticket lifecycle management, issue categorization and resolution coding, and keep track of all relevant information and case details.
- As a Services Support Associate – Contact Center, you will be expected to follow standard operating procedures, data privacy regulations, and general rules of conduct when interacting with enterprise clients.
- You will be collaborating with external partners and Deloitte’s internal stakeholders, including Tier-2 support teams and managers, to establish and maintain consistent service standards and resolve especially complex issues. As a contact center agent, you will be relaying all pertinent information to clients and keeping them posted on the status of their requests at all times.
- Your performance will be measured in terms of quality and speed, including such metrics as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Average Handle Time (AHT), and first-call resolution (FCR). You will be required to meet or exceed all performance benchmarks.
Eligibility Criteria
- The position is open to fresh graduates with an excellent academic record, as well as career people with up to 4 years’ experience in customer care, voice, or service desk roles.
- Strong verbal and written communication skills in English, including good pronunciation, vocabulary, listening, and grammar.
- Flexible in terms of rotations: able and willing to work full-time, in day, evening, or night shifts, from the company’s Hyderabad office, covering different time zones.
- Basic computer skills: navigating multiple browser tabs, some spreadsheet experience, and proficiency with office applications.
- Well-developed problem-solving skills, together with emotional stability and patience, to handle difficult customers.
Educational Qualification
- BBA / BBM
- BCom
- BA
- BSc
- BCA
- BE / BTech
- Diploma Programs
Eligible Graduation Batches
- 2022 Passed-out Batch
- 2023 Passed-out Batch
- 2024 Passed-out Batch
- 2025 Passed-out Batch
Work From Office Opportunity
This role is an on-site, Work From Office (WFO) position at Deloitte’s corporate delivery center in Hyderabad.
By working directly on-site, you will be able to avail the rich corporate experience, face to face mentorship from our corporate team leads, and learn and collaborate with your peers in real-time. Our Hyderabad office has all the infrastructure needed to maximize your productivity and comfort like ergonomic workstations, corporate catering, recreational clubs, and high-speed LAN.
If you are based out of Hyderabad currently, you are expected to relocate to Hyderabad upon joining. Candidates who apply from locations other than Hyderabad must also be ready to relocate as and when an opening arises. Shift cab facilities and relocation benefits will be provided as per the company’s policy and ongoing shift rotation requirements.
Recommended Skills
- Speaking and Writing Fluency: Advanced knowledge of English language and communication skills. Expressive and articulate when necessary, but always remains professional and precise in business communication and avoids unprofessional language.
- Listening and Empathy: Can understand clients’ problems and concerns and recognize when the client is in distress. Offers emotional support and reassurance and responds appropriately.
- Customer Orientation: Commitment to customer service excellence by providing high-quality solutions and support and building long-term relationships based on trust and reliability. Takes a personal approach to resolving each customer’s problem.
- Typing Speed/Ability: Fast typing skills, usually 30–40 words per minute. Can type while handling and completing customer service calls.
- Multitasking: The ability to perform multiple tasks during customer service calls. Switches between different software, apps, and web portals that support the customer service process.
- Reasoning Ability: Good reasoning and analytical skills. Can find relevant information, policies, and solutions in the provided knowledge base and apply them to solve customers’ problems.
- Flexibility: Can work in a fast-paced environment with high call volumes and adapt to a 24/7 rotating shift schedule. Able to work under pressure while maintaining high-quality customer service standards.
Why Consider This Opportunity?
- Join a Globally Recognized Big Four Brand: Secure the valuable experience you can build on a résumé by working for one of the world’s largest consulting and advisory firms.
- Inclusive Entry-Level Opportunity: Open to non-technical, commercial, and technical backgrounds with no requirement for technical expertise, coding experience, or technical certifications.
- Training & Development: Learn corporate etiquette, business systems navigation and communication strategies, conflict resolution, and other soft skills.
- Competitive Compensation & Benefits: In addition to a high-paying starting salary for an entry-level position, the company offers medical coverage, wellness stipends, and EAP services.
- Internal Mobility & Advancement: After fulfilling the requirements of the entry-level position, IJPs (internal job postings) become available to move into quality assurance, human capital roles, project coordination, and business analysis.
Application Process
The hiring process for the Services Support Associate position at Deloitte consists of the following steps:
- Online Profile: The candidate needs to apply via the organization’s online portal and update the profiles with their personal information and an up-to-date resume in PDF format.
- Resume Screening: The Talent Acquisition Team at Deloitte reviews the candidate’s educational qualifications, languages, and the year of graduation and compares it with the open positions in the database.
- Online Chat/Communication and Aptitude Test: The shortlisted candidates appear for an online test to assess their command over the English language, grammar, listening skills, and logical reasoning.
- Voice and Operational Round: The candidates appear for a voice and screening test and a one-on-one discussion with the operational leads.
- HR Discussion: The candidates have a chat with the HR team about the shifts, location, salary, and other compliance-related documents and requirements.
- Letter of Intent and Onboarding: The final-round candidates receive an LOI along with the offer letter and instructions for onboarding.
How to Apply for Deloitte Off Campus Drive 2026 :
To apply for this job opening, make sure you follow every written procedure below:
- First and foremost, create a resume that will showcase your academic qualifications, communication skills, technical know-how, and past internship or customer support experience on a single page.
- Head over to the company’s official careers page (deloitte.com/careers) or click on the given link to apply. You can also type in the job title, i.e., Services Support Associate – Contact or Hyderabad-specific Job ID while searching on their portal.
- Once redirected to the specific job page, click Apply Now> Create or Sign In To Candidate Profile and fill in all required information about your academics, personal life, and experience.
- Upload your CV and ensure that all information matches with your government-issued documents (PAN/Aadhaar card). Save your application reference ID and track your email (including spam/promotions tab) for further instructions from the company about the next steps in selection.
