Job Overview
- Company Name: Concentrix
- Job Position: Customer Service Associate / Customer Support Associate (CSA)
- Type of Job: Full-Time, Permanent (Work From Office / Hybrid As per business requirements)
- Freshers & Experienced: 0 to 3+ Years
- Any Graduate: Undergraduate / Diploma Holders
- Eligible Batches: 2022, 2023, 2024, 2025
- Direct Corporate: Off-Campus Recruitment Drive
About Concentrix
Concentrix offers you a fantastic opportunity to work with the global customer experience (CX) technology solutions provider. The company focuses on partnering with the world’s leading organizations in the fields of technology, finance, healthcare, retail, e-commerce, and telecommunications. It works globally, being present in over 70+ countries and having a strong foothold in India. Headquartered in Bengaluru, Hyderabad, Gurugram, Pune, Kolkata, and Chennai, the company has thousands of experts in its staff. Moreover, it has a great corporate culture that puts employees at the center of its operations, encourages continuous learning, and invests significantly into innovation and technologies.
Being a part of Concentrix gives you an advantage in terms of working in the high-growth field of customer experience and having access to Fortune Global 500 companies’ business practices. You can grow as a professional in a highly-collaborative environment while gaining exposure to international clients’ operations. The company also encourages its employees to become lifelong learners and provides them with the tools and skills needed to be successful in the modern business environment. Thus, you can acquire new competencies in the latest CRM technologies and networks that will be required in your future job as a customer service agent.
Concentrix Off Campus Hiring 2026
About the Role
As a Customer Support Associate, you will represent the company in providing frontline support to enterprise clientele. In this role, you will be responsible for handling all inbound and outbound customer queries over various service channels (voice, email, and digital chat).
Some of your responsibilities will include:
- Dealing With Inbound/Outbound Queries: You will listen to customers’ service requests and questions and respond appropriately over the phone, through chats, and emails.
- Troubleshooting and Technical Support: In this role, you will address customer inquiries, provide first-line technical support, and work through any challenges to resolution on the first point of contact. As a Customer Support Associate, you will troubleshoot and resolve technical issues by asking appropriate clarifying questions and referencing the knowledge base.
- CRM Documentation: You will be responsible for documenting all communications, interactions, and resolutions within the enterprise CRM.
- Meeting Service Standards: As a Customer Support Associate, you will be expected to meet the defined daily service level agreements and targets for the account managed, including excellent customer satisfaction scores, CSAT, NPS benchmarks, and quality standards.
- Escalation and Liaison With Other Teams: Additionally, you will troubleshoot and resolve more complex technical or service-related issues escalated from level 1 support and liaise with the relevant stakeholders, including Tier-2 support teams, floor leads, and operations managers to resolve complex tickets without disrupting the user experience.
Eligibility Criteria
- Both freshers and experienced candidates with up to 3 or more years customer care, voice or back office operational experience are eligible.
- Candidates from eligible graduation and under-graduation batches (2022 till 2026) are encouraged to apply.
- Proficiency in spoken and written English with good vocabulary and proper diction.
- Willingness to work in 24/7 rotating shifts including night and weekend shifts and rotational split-offs as per international client’s time zone requirements.
- Basic computer skills including surfing internet and desktop applications.
Educational Qualification
Bachelor’s Degrees (Any Stream):
- BA
- BCom
- BSc
- BBA
- BCA
- BE
Eligible Graduation Batches
- 2022 Passed-out Batch
- 2023 Passed-out Batch
- 2024 Passed-out Batch
- 2025 Passed-out Batch
Career Opportunity at Concentrix
The Customer Support Associate position offers candidates to enter the global client operations world. Those who pass the drive will enjoy the perks of a contemporary corporate office filled with collaborative workspaces, high-speed internet, and recreation rooms.
A candidate can benefit from working at Concentrix as one gets an opportunity to network with various leaders. One also gains firsthand experience in utilizing artificial intelligence systems to offer customer care and improve their soft skills. Concentrix allows people to advance their professional growth. Thus, for individuals who demonstrate exemplary performance, commitment, and show leadership potential within the first few months of joining, the company can offer a faster track to the IJP (Internal Job Posting). This track provides access to quality assurance, workforce management, team coaching, and process training roles within twelve to eighteen months.
Recommended Skills
- Verbal and Written Communication: Demonstrated proficiency in oral communication skills for effective interaction with a wide range of customers and employees. Strong listening skills and ability to convey the message clearly and concisely in written form.
- Customer Empathy and Patience: Understanding upset customers’ needs and being able to effectively address their concerns.
- Typing Speed and Accuracy: Touch typing speed is at least 25-35 words per minute with high accuracy (90% or higher).
- Analytical Skills: Being able to quickly analyze and understand the problem and find the relevant solution or script based on the information collected.
- Multitasking: Ability to manage several tasks at once (e.g., open tabs, console, and CRM) while handling multiple customers.
- Adaptability: Flexibility to changes, updates, and shifts. Being receptive to feedback and updates in scripts and processes.
Application Process
There are several stages in the recruitment process of Concentrix for the post of Customer Support Associate, such as:
- Online Application & Resume: The candidate is required to fill out the application form that would ask for personal, academic, and contact details and attach the updated copy of the resume.
- Initial Screening / HR Walk-In: The applicant goes through a screening interview where the company assesses their communication skills, eligibility for a particular rotation and batch based on a basic interaction.
- Voice & Accent / Aptitude Test: The candidate appears for an automated or live recruitment assessment containing a test of grammar, listening skills, typing speed, and reasoning.
- Operations / Managerial Interview: The applicant interviews with an operations supervisor regarding problem-solving and role-specific discussions to demonstrate practical experience and competencies.
- Documents Verification & Offer: The new recruit verifies their academic and government issued documents, after which they receive an LOI (Letter of Intent) and instructions for joining.
